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800-874-4434

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Friendly service,
   Island style.

Guest Information

Thank you for your interest in flying with us! Below is some important information including policies and limitations. If you have any questions, please e-mail us at info@sanjuanairlines.com or call us at 800.874.4434 from 7:00 AM to 5:00 PM daily.

Payment and Cancellation

Payment is due at time of booking and must be made by credit or debit card (we accept Visa, MasterCard, Discover, and American Express).

Scheduled Flights:

  • Changes are subject to a $10 fee per seat and are nonrefundable.
  • Cancellations more than 48 hours before departure are subject to a $25 cancellation fee per seat.
  • Cancellations less than 48 hours before departure are subject to a 100% cancellation fee.

Charter Flights:

  • Changes are subject to a $25 fee and are nonrefundable.
  • Changes affecting departure date, time, boarding location, destination, or aircraft type are allowed 48 hours prior to departure.
  • Cancellations more than 48 hours before departure are subject to a 25% cancellation fee.
  • Cancellations less than 48 hours before departure are subject to a 100% cancellation fee.

Weather Delays and Cancellations:

  • Cancellations requested by a customer because of a weather delay will be refunded 100%.
  • Cancellations for weather, equipment malfunction, pilot shortage, or other non-customer related cancellations will be refunded 100%.

Flight Considerations

San Juan Airlines flights are conducted in the rugged environment of the Pacific Northwest. Your safety and the safety of our crews is our primary concern. All flights are subject to weather, runway conditions, regulatory considerations, and pilot and aircraft availability. All flights are conducted under visual flight rules (VFR). Night VFR flights are conducted under stricter regulatory standards which may delay or cancel the flight. All flights depart at the pilot’s discretion, and San Juan Airlines and its employees assume no responsibility for any and all loss or liability arising from any flight delays or cancellations as a result of weather, mechanical discrepancies, regulatory restrictions, or any other circumstance.

Travel Times and Stops

Scheduled flights through the San Juan Islands and Point Roberts are subject to multiple stops and we can’t guarantee that your flight will take the same routing or arrive at the same exact time every time. Although we do our best to fly direct between your departure point and destination, it isn’t always possible. If you need to be somewhere at a specific time, please let us know so we can make a note that you have a critical appointment and do our best to accommodate. While we strive to release our flights on time, departure and arrival times are approximate and might be affected by routing variations, weather delays and diversions. Please plan to arrive at least 15 minutes before departure. Flight closure time will be no later than 10 minutes before flight departure time. To maintain an on-schedule operation, flights might depart before scheduled departure time.

Children

Children that have not yet reached their 2nd birthday may ride on a parent’s lap for no extra charge. Proof of age will be required. All other children will be required to occupy a paid seat. We do not offer discounted fares for children. While infant car seats can usually be accommodated, larger car seats might not fit in the aircraft and are subject to baggage limits. Unaccompanied minors under the age of 16 may be eligible to fly alone provided they will be dropped off by a parent or guardian and met at their destination by a parent or guardian.

Guest Weights

Our flights are conducted in weight-sensitive aircraft. To operate our flights safely, each guest will be asked to provide their true body weight and might be required to weigh in before boarding the aircraft. All items to be loaded into the aircraft will be also weighed. Guests in excess of 300-pounds might be required to pay for an extra seat or be delayed for a flight with extra space available.

Pets and Service Animals

Pets and service animals are welcome at San Juan Airlines provided they are harmless, well behaved, inoffensive and odorless. Pets and service animals under 20-pounds may travel on their human’s lap. Pets and service animals over 20-pounds will be required to ride in the baggage area. For everyone’s safety, pets and service animals will not be able to ride on a seat or on the floor in the seating area. Pet carriers might be required. Without exception, all pets must be on a leash. For their comfort, your pet should have a blanket or towel to lay on.

NOTE: If you have pet allergies please notify your reservation agent at the time you book your flight. Because San Juan Airlines is pet-friendly, all of our aircraft might have pet dander at any time.

Parking

We have limited parking for San Juan Airlines guests at the Bellingham Intl. Airport. We offer free parking for the first 24 hours to our guests, $7.00 per day thereafter when available. Please call to inquire about overnight parking. All vehicles parking overnight must have a parking pass displayed on the dashboard or risk being towed.

Baggage

Baggage includes all bags, carry-ons, laptops, lunch pails, purses, other items and pets. All baggage must be weighed. Because we are limited to the amount of space in our aircraft and the weight they can carry, we prefer soft-sided bags with smaller dimensions. Additional, overweight and oversized baggage is accepted on a standby basis. Each bag that does not meet our size and weight restrictions might require special handling and additional fees. To avoid charges for oversize or overweight baggage, your bag must be 40 pounds or less and not exceed 50 linear inches (length + width + height). We are not authorized to carry hazardous materials such as flammables, compressed gases, batteries and toxic substances, to name a few. If you are uncertain if the goods you will be bringing may be denied loading, please give us a call.

Guests with Disabilities

San Juan Airlines strives to offer its services to everyone but safety is always our first goal. While there are challenges to getting in and out of our aircraft, and regulations to be followed regarding safe flight, we do try to accommodate guests within reason. Guests must be physically capable of getting into and out of our aircraft with minimal assistance. While we are exempt from accessibility requirements, if you have a disability which requires assistance please give us a call and we’ll try to accommodate you.

Impaired Guests

At San Juan Airlines’ sole discretion, impaired guests will be denied boarding. This includes guests who appear intoxicated or who otherwise appear to be unable to enter or exit the aircraft safely or carry out safety-related functions in a flight emergency (such as being able to open the door).

Freight

San Juan Airlines is pleased to offer same-day air freight to the San Juan Islands. Freight and packages are accepted for shipment on a space available basis. San Juan Airlines is not authorized to carry hazardous materials. Please call us for more information.

Price Quotes

Written quotes for services expire after 30 days. We reserve the right to alter pricing and schedules at any time for any quote provided via telephone provided that a reservation has not been booked and paid for.

Gift Certificates

Gift certificates are available for any flight from our main office. Please call for more information.

International Information – for Travel to Canada

Passports

Passports are required for all passengers travelling to Canada, including children.

Canadian and US citizens can travel with their respective passports, if you are a citizen of any other country you must possess a passport from your country of origin with a Visa for the destination country (ie: if flying into Canada, you will need a Canadian Visa. If flying into the U.S., you will need a U.S. Visa).

Travelling with Children

Children under the age of 18 are classified as minors and are subject to the same entry requirements as any other visitor.

Minors travelling alone must have proof of citizenship and a letter from both parents detailing the length of stay, providing the parents’ telephone number, and authorizing the person waiting for them to take care of them while they are in Canada.

If you are travelling with minors, you must carry proper identification for each child such as a birth certificate, passport, citizenship card, permanent resident card or Certificate of Indian Status.

If you are divorced or separated, you should carry with you copies of the legal custody agreements for your children.

If you are travelling with minors and you are not their parent/guardian, you should have written permission from the parent/guardian authorizing the trip. The letter should include addresses and telephone numbers of where the parents or guardian can be reached and identify a person who can confirm that the children are not being abducted or taken against their will.

Preflight Paperwork

Customs agencies in the US and Canada require detailed paperwork including passport information, declarations on any goods you might be carrying, purpose of your visit, length of stay and where you will be staying. We need at least two hours from the time paperwork is filed before we can fly.

Passengers with Criminal Convictions

If you’ve committed or been convicted of a criminal offense, you may be prohibited from entering the US or Canada. Criminal offenses include both minor and serious offenses such as theft, assault, dangerous driving, driving while intoxicated (DUI), and manslaughter, moral turpitude, and drug-related crimes among others. If you have any question of whether you may be denied, please consult US Customs (USCBP) or the Canada Border Services Agency (CBSA).

If you’re denied entry, you’re responsible for your own return transportation. We can pick you up, but this will require a separate flight and fee. This also applies to your pets.

Helpful Links:

US Customs
US Dept of Agriculture
Canada Customs
Canadian Food Inspection Agency

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