Thank you for your interest in flying with us! Below is some important information including policies and limitations. If you have any questions, please e-mail us at email@example.com or call us at 800.874.4434 from 7:00 AM to 5:00 PM daily.
Payment is due at time of booking and must be made by credit or debit card (we accept Visa, MasterCard, Discover, and American Express).
Passports are required for all passengers travelling to and from Canada, including children.
Canadian and US citizens can travel with their respective passports, if you are a citizen of any other country, you must possess a passport from your country of origin with a Visa for the destination country (i.e.: if flying into Canada, you will need a Canadian Visa. If flying into the U.S., you will need a U.S. Visa).
If you are planning to enter the United States under the Visa Waiver Program, please note that you must have previously entered the US via a land border or entry on a major airline and received a stamp in your passport that indicates “WB” (waiver business) or “WT” (waiver tourism). Those stamps are generally valid for 90 days, so the trip you are planning on San Juan Airlines must not be planned in excess of that stamp’s validity. For example, if you fly into SeaTac on March 1 and receive a valid stamp, and you plan to fly with us into Bellingham on May 15, you must advise US Customs of your plan to leave the country prior to May 30 (90 days from March 1).
For US citizens looking to travel to Canada, please reference the updated travel guidelines on the Canadian Government website.
Customs agencies in the US and Canada require detailed paperwork including passport information, declarations on any goods you might be carrying, purpose of your visit, length of stay and where you will be staying. We need at least two hours from the time paperwork is filed before we can fly. Customs information will be submitted via our online portal upon booking your reservation.
Pets and service animals are welcome at San Juan Airlines provided they are harmless, well behaved, inoffensive and odorless. Without exception, all pets must be on a leash. For their comfort, your pet should have a blanket or towel to lay on. Pets and service animals that can comfortably sit in your lap will not need an additional seat. If you plan to travel with an animal larger than lap-pet size, you may be required to charter a larger aircraft. Charter flights can accommodate most pets up to 100 pounds – if you have a dog over 100 pounds, please give us a call so we can determine if our aircraft can accommodate your pet safely. For international travel with your pet from US to Canada, see guidelines here. For international travel with your pet from Canada to US, see guidelines here.
Children under the age of 18 are classified as minors and are subject to the same entry requirements as any other visitor.
If you are travelling with minors, you must provide a passport for each child.
If a minor is travelling with only one biological parent, the traveling parent will be required to provide a notarized letter from the absent parent authorizing the child’s trip out of the country.
If you are travelling with minors and you are not their parent/guardian, you should have written permission from the parent/guardian authorizing the trip. The letter should include addresses and telephone numbers of where the parents or guardian can be reached and identify a person who can confirm that the children are not being abducted or taken against their will.
Minors travelling alone must have a valid passport and a notarized letter from both parents detailing the length of stay, providing the parents’ telephone numbers, and authorizing the person picking the minor up to take care of them during their stay.